Shipping policy

 

 

 

 

 

Shipping

Orders will typically ship within 1 to 3 business days of the time they are placed. This is an estimate, but not a guarantee. Please note this time will be exceeded for all custom orders as this will depend when the custom request can be completed for you.

We ship worldwide from Gold Coast, Australia.

If you have any delays or issues with your shipping please contact the courier provided and quote your tracking number to get an update on your parcel. If you have any further queries please email contact@kelbowip.com

Returns

To return your product, please contact us at contact@kelbowip.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.