Refund policy

 

 

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first.

Please email contact@kelbowip.com with any questions.

For any CUSTOM ORDERS unfortunately no refunds will be made due to the nature of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kelbowip.com.

Sale Items

All sales are final on sale items. Refunds and exchanges are only applicable to regular-price items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kelbowip.com.